A/R and Collections Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
A/R and Collections Specialist managing delinquent accounts for Avēsis, a supplemental benefits provider. Resolving payment discrepancies and disputes to improve cash flow and customer retention.
Responsibilities:
- Manage and prioritize a portfolio of delinquent accounts
- Perform outbound collections activities on balances aged 30, 60, 90, and 120+ days past due via phone, email, and written correspondence
- Research and resolve short payments, underpayments, unapplied cash, and payment discrepancies
- Investigate root causes of delinquency, including billing inaccuracies, eligibility issues, enrollment discrepancies, payment application errors, and customer disputes
- Collaborate with Billing, Cash Application, Account Management, and other internal stakeholders
- Manage and track payment disputes from identification through resolution
- Document collection efforts and communicate with impacted parties
- Escalate complex collection issues, high-risk accounts, and unresolved disputes to management
- Support cash flow, customer retention, financial performance, and collection strategy objectives
Requirements:
- Associates Degree in Accounting or equivalent work experience
- 2–5 years of collections or accounts receivable experience
- Strong analytical, organization, and problem-solving skills
- Experience managing account portfolios
- Experience using AR systems and working with customers
- Proficiency using Microsoft Office products, including Excel, Outlook, Teams, and SharePoint
- Ability to learn and navigate multiple systems and databases
- Working knowledge of accounts receivable collection practices and insurance administration processes
- Strong attention to detail and accuracy
- Effective organizational and time-management skills
- Strong written and verbal communication skills
- Ability to analyze account information, identify payment issues, and determine appropriate next steps
- Customer-focused mindset
- Ability to prioritize competing responsibilities and adapt to changing business needs
- Strong problem-solving skills and sound judgment
- Ability to work independently and collaboratively
- Basic understanding of AR aging, collection techniques, dispute resolution, and payment reconciliation
- Commitment to continuous improvement
- Reliable internet service with at least 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN
- Preferred: experience in vision, dental, healthcare, insurance, or benefits administration
- Preferred: experience with ERP, billing, CRM, or insurance administration systems
- Preferred: exposure to process improvement, automation, or workflow optimization
- Preferred: familiarity with audit support and internal control processes
- Preferred: experience with high-volume collections environments
Benefits:
- Skill-building, leadership development and philanthropic opportunities
- Medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
- Life and disability insurance
- 401(k) with company match
- Tuition assistance
- Paid parental leave
- Backup family care
- Flexible time off
- Flexible dress code and work location policies
- Employee Resource Groups
- Social responsibility and volunteering opportunities
- Competitive compensation package
- Potential eligibility for benefits, bonuses, and commission
Similar Jobs
Collections Manager
Collections Manager leading 8–10 specialists at Cherry, a fintech enabling medical practices to offer Buy Now, Pay Later financing. Driving compliant recoveries and consumer outcomes.
Collections Specialist
Collections Specialist securing payments for AOM Infusion’s home and specialty infusion therapy services. Managing payer follow-ups, claims documentation, insurance verification, and accounts receivable.
Collections Expert, Inglés B2
Collections Expert gestionando cobranzas y atención al cliente para Teleperformance. Trabajo remoto WAH con inglés B2 y horario estructurado de 8:00 a 18:00.
Collections Specialist
Collections Specialist securing overdue payments for Connect America’s connected home healthcare services. Managing high-volume calls, payment negotiations, and collection performance targets remotely.
Collections Support 2, Recovery Agent
Recovery Agent resolving delinquent commercial accounts for WEX’s global commerce platform. Negotiating payments, documenting collections activity, and improving cash-flow recovery.
Collections Specialist
Collections Specialist resolving delinquent mortgage accounts for First American’s ServiceMac. Managing borrower outreach, payment arrangements, compliance, and escalated account issues.
Senior Analyst, Collections
Presidio, a global technology solutions provider, seeks a remote Senior Analyst to manage U.S. collections and accounts receivable portfolios. Resolving payment discrepancies, reducing delinquency, and reporting AR performance using Excel, Access, and Getpaid.
Senior Analyst, Collections
Senior Collections Analyst managing U.S. accounts receivable for Presidio, a provider of AI, cloud, cybersecurity, networking, and digital transformation solutions. Driving collections, resolving discrepancies, maintaining account records, and reporting delinquent balances.
Collections Specialist II, Home Infusion
Collections Specialist managing insurance claims, denials, appeals, and reimbursement for Evernorth’s home infusion services. Supporting CarepathRx’s specialty pharmacy and infusion operations.
Business Collections Specialist
Remote Business Collections Specialist recovering B2B debt for Altus Commercial Receivables. Contacting debtors, resolving disputes, and negotiating payments by phone, mail, and email.
Collections Specialist
Collections Specialist managing B2B receivables and payment discrepancies. Supporting cash flow through reconciliations, customer outreach, and cross-functional Order-to-Cash issue resolution.
Collections Supervisor
Collections Supervisor overseeing Brazil-wide receivables for DRUMMOND, an accounting, legal, and consulting services firm. Leading collections teams, negotiations, KPI monitoring, and process improvement for corporate and international clients.
Bilingual Collections Agent
Bilingual Collections Agent managing inbound and outbound overdue-account calls for Progressive Leasing’s lease-to-own solutions. Providing customer assistance from home near Glendale, Arizona.
Field Collections Officer
Field Collections Officer visiting Singapore clients to recover overdue payments for Experian. Negotiating payment plans, maintaining collection records, and supporting collection management targets.
Business Collections Specialist
Business Collections Specialist resolving delinquent B2B accounts remotely for a commercial receivables recovery company. Contacting debtors, negotiating payment arrangements, resolving disputes, and meeting collection quotas.
Collections Representative
Remote collections representative recovering past-due accounts for Progressive Leasing’s lease-to-own solutions. Providing customer assistance through inbound and outbound calls from the Glendale, Arizona area.
Credit Decisioning Specialist, Latam – Contract
Credit Decisioning Specialist at CRNCY analyzing data to optimize credit risk and underwriting rules. Remote role facilitating impactful lending decisions in alternative data contexts.
Business Collections Specialist, French, English
Commercial Collector role at Altus, facilitating B2B collections and tailored debt recovery solutions. Involves negotiating payments and resolving debtor issues while maintaining compliance.
Business Collections Specialist
Business Collections Specialist negotiating payments and resolving issues for debt recovery firm. Making outbound calls and working closely with clients and peers to establish resolutions.
Collections Analyst
Collections Analyst at Mitratech managing client payments. Responsible for collections processes with excellent communication skills required.