Collections Specialist
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Job Description
Collections Specialist securing overdue payments for Connect America’s connected home healthcare services. Managing high-volume calls, payment negotiations, and collection performance targets remotely.
Responsibilities:
- Contact customers with past-due accounts to secure payment and resolve outstanding balances
- Negotiate payments and secure payments
- Provide professional, courteous customer service while discussing sensitive financial matters
- Accurately document account activity in company computer systems
- Follow company policies and applicable first-party collections regulations
- Identify customer issues and recommend appropriate payment solutions
- Monitor accounts for timely follow-up and payment resolution
- Meet or exceed call volume, collection, and quality metrics
- Collect a minimum of $5,000 in payments per week
- Make 110+ outbound and/or inbound calls daily regarding past-due accounts
- Collaborate with supervisors and team members to improve collection performance
Requirements:
- High school diploma or equivalent required
- 1–2 years of experience in collections and/or sales
- Strong communication, negotiation, and problem-solving skills
- Proven ability to work in a fast-paced, high-volume call environment
- Advanced computer skills and experience with CRM or collections software required
- Ability to remain professional and empathetic during difficult conversations
- Ability to negotiate and persuade customers
- Ability to work in a performance-driven environment with measurable call and cash collection targets
- High-speed internet required
- Must work one Saturday morning per month
- Available for either Monday–Friday late shift (10:30 AM–7:00 PM ET) or early shift (8:00 AM–4:30 PM ET), plus one Saturday monthly (9:00 AM–1:00 PM ET)
- Connect America is a drug-free workplace and participates in E-Verify
Benefits:
- Weekly bonus based on collection performance
- Monthly contests to encourage team building and drive results
- 100% remote position
- Full-time schedule of 40 hours per week
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