Collections Supervisor
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Job Description
Collections Supervisor overseeing Brazil-wide receivables for DRUMMOND, an accounting, legal, and consulting services firm. Leading collections teams, negotiations, KPI monitoring, and process improvement for corporate and international clients.
Responsibilities:
- Supervise Accounts Receivable, Collections, or Credit & Collections activities
- Lead and support the collections team
- Monitor AR/Collection KPIs including DSO, Aging, delinquency, and recovery rate
- Conduct complex collection negotiations and handle customer escalations
- Support collection operations for corporate and international clients
- Use financial ERP systems and advanced Excel for reporting and analysis
- Improve collection processes and automation
- Collaborate with accounting, legal, and consulting teams serving organizations in Brazil and the United States
Requirements:
- Bachelor’s degree in Accounting, Business Administration, Economics, or related fields
- Previous experience in Accounts Receivable, Collections, or Credit & Collections
- Previous experience leading a team
- Strong knowledge of AR/Collection KPIs such as DSO, Aging, delinquency, and recovery rate
- Experience with complex collection negotiations and customer escalations
- Advanced Excel skills
- Experience with financial ERP systems
- Analytical, results-oriented, and strong communication skills
- Advanced English, assessed during the interview
- Experience in accounting firms, BPO, outsourcing, or professional services
- Experience with B2B collections and corporate clients
- Experience with international clients or cross-border operations
- Knowledge of PDD, credit analysis, and credit policies
- Experience with Power BI or other data visualization tools
- Knowledge of LGPD/CDC and collection-related regulations
- Experience with collection automation and process improvement
- Addressed to people with disabilities
Benefits:
- Dynamic culture valuing collaboration and partnership
- Opportunities to work in the international market
- Continuous development through training and capacity-building programs
- Diversity, inclusion, and equity initiatives
- Home office / remote work
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