Revenue Specialist I – Collections
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Job Description
Revenue Specialist processing patient insurance, collections, and reimbursements for DaVita’s dialysis care network. Maintaining accounts and coordinating with payers and clinic teams.
Responsibilities:
- Process patient insurance information through the patient intake process
- Collect payments on outstanding patient balances
- Resolve credits when payer overpayments require refunds
- Perform revenue operations duties related to medical insurance collections, credits, or setting patient insurance coverage
- Communicate with insurance payers to ensure proper patient coverage and timely, accurate reimbursement for dialysis services
- Respond timely and accurately to payer communications
- Collaborate with revenue operations teams to ensure seamless processes
- Partner with insurance counselors, social workers, and facility administrators
- Identify process changes and continuous improvement opportunities
- Maintain current patient account information
- Maintain confidentiality of company and patient information
- Attend team meetings, phone conferences, and training as needed
- Follow teammate guidelines, employment policies, and department or company procedures
Requirements:
- Collections experience preferred
- Candidate will be expected to work MST hours
- Excellent critical thinking and problem-solving skills
- Strong communication and interpersonal skills
- Ability to adapt quickly and demonstrate resiliency
- Ownership of a book of business, with drive and initiative to work through the queue
- High school diploma or equivalent
- Basic computer skills
- Proficiency in MS Word, Excel, and Outlook
- Ability to maintain confidentiality in accordance with HIPAA regulations and DaVita policies
- May be asked to work overtime as needed
Benefits:
- Flexible scheduling
- Community-based work culture
- Comprehensive benefits package
- Competitive “pay for performance” pay structure
- Fun and positive work environment
- Generous PTO
- Medical, dental, and vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace® access
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses
- Performance-based rewards
- Benefits eligibility beginning the first day of the month following or coinciding with one month of continuous employment
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