Collections Manager
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Job Description
Collections manager leading hotel and rental-car commission invoicing, reconciliation, and cash recovery. Engine operates an all-in-one business travel and spend management platform.
Responsibilities:
- Lead day-to-day operations of the supplier commission revenue and collections function for hotels and rental cars
- Manage, coach, and develop a team of commission collections specialists
- Set goals, hold the team accountable to KPIs, and support performance and career growth
- Oversee end-to-end invoicing, collections, and reconciliation of hotel and supplier commission activity
- Coordinate cash receipt posting to the General Ledger and maintain and review AR Aging reports
- Perform and coordinate reconciliations across high-volume commission and incentive payment datasets
- Identify and implement process improvements and automation opportunities
- Collaborate with Accounting, Finance, Sales, Accounts Receivable, Reconciliation, Groups Contracting, Data Analysts, Member Support, and Supply
- Communicate with hotel and supplier representatives to resolve discrepancies and follow up on outstanding payments
- Manage third-party tools and processes supporting hotel invoicing and payment activities
- Report collection percentage, dispute rates, DSO, and aging metrics to senior leadership
- Contribute to ad-hoc projects and cross-functional initiatives
Requirements:
- 8+ years of experience in commission collections, accounts receivable, or operations
- At least 5+ years of direct people management experience
- Hotel, travel supplier, or related industry experience is a plus
- Solid financial acumen and understanding of AR, cash application, and GL processes
- Accounting or Finance degree preferred
- Strong communication skills with internal cross-functional partners and external hotel/supplier contacts
- Experience with ERP systems (NetSuite preferred; Salesforce a plus)
- Advanced Excel and Google Sheets skills
- Proficiency across Microsoft Office and Google Workspace
- Detail-oriented and organized
- Ability to manage competing priorities across a monthly close cycle
Benefits:
- Competitive base pay tied to role and experience
- Equity for all employees
- Some roles are also eligible for bonuses or commissions
- Hybrid-hub model with office-based or fully remote environments
- Benefits package; details provided at engine.com/culture
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