Collections Manager
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Job Description
Collections Manager leading 8–10 specialists at Cherry, a fintech enabling medical practices to offer Buy Now, Pay Later financing. Driving compliant recoveries and consumer outcomes.
Responsibilities:
- Lead a team of 8–10 Collections & Recoveries Specialists
- Own team performance across collections, recoveries, productivity, quality, and consumer experience
- Identify, hire, onboard, and develop high-performing Collections & Recoveries Specialists
- Build a high-performance culture through coaching, 1:1s, performance management, recognition, and accountability
- Use data, performance trends, and frontline insights to identify root causes, make decisions, and drive results
- Develop and execute strategies to improve individual and team collections and recoveries results
- Own initiatives end to end by identifying opportunities, developing solutions, executing changes, and measuring results
- Ensure collection activities follow Cherry's policies and procedures and applicable federal and state requirements
- Take accountability for outcomes, proactively solve problems, and continuously raise the bar for the team and company
Requirements:
- Proven track record of consistently meeting or exceeding collections and/or recoveries goals
- 1+ years of first-party consumer collections experience, including pre-charge-off collections
- 1+ years of experience directly managing a team of Collections & Recoveries Specialists, preferably 8 or more
- Proven ability to identify, hire, and develop high-performing collections talent
- Proven ability to coach and materially improve individual and team performance
- Demonstrated experience using collections data and KPIs to identify opportunities and drive measurable results
- Experience owning projects or operational initiatives end to end, from identifying the opportunity through execution and measurement
- Strong working knowledge of applicable consumer collections laws, regulations, policies, and controls
- Strong ownership, judgment, communication, and problem-solving skills
- Flexibility to support evenings, weekends, and holidays based on business needs
- High school diploma or GED required
- Legally authorized to work in the United States
- No visa sponsorship requirement, now or in the future
Benefits:
- Flexible time off plan
- Generous equity grant
- Medical, vision, and dental benefits
- Fully remote company
- Summer and winter company retreats
- $30,000 annual target variable (bonus) compensation
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