Collections Support 2, Recovery Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Recovery Agent resolving delinquent commercial accounts for WEX’s global commerce platform. Negotiating payments, documenting collections activity, and improving cash-flow recovery.
Responsibilities:
- Manage daily inbound and outbound communication channels with delinquent commercial customers to cure past-due debt and secure immediate payments
- Educate customers on account terms and conditions and resolve complex delinquent balances
- Monitor and manage shared group inboxes, resolving customer payment inquiries and disputes
- Review account financial histories and transaction details to understand reasons for delinquency and apply appropriate collection treatment
- Negotiate routine payment arrangements, short-term promises-to-pay, and structured catch-up schedules within corporate guidelines
- Document customer touchpoints, payment commitments, and account dispute details in the core collections system
- Identify and route billing errors, account disputes, and customer complaints to internal departments, tracking resolution
- Maintain adherence to FDCPA, internal credit policies, and industry compliance frameworks
- Meet weekly and monthly performance goals, including call volume, portfolio cure rates, and quality assurance scores
- Follow team workflows while identifying manual bottlenecks
- Integrate AI tools and automation technologies into daily processes to improve speed, efficiency, and accuracy
Requirements:
- High School Diploma or equivalent with 2-3 years of direct experience in high-volume, complex B2B or commercial collections
- Foundational understanding of the Fair Debt Collection Practices Act (FDCPA) or similar collections compliance frameworks
- Ability to maintain ethical standards under pressure
- Comfortable utilizing standard software platforms and ability to learn core enterprise applications
- Strong communication, active listening, and verbal negotiation skills
- Solid problem-solving skills and ability to evaluate account details and make structured decisions
- Effective time management and organizational skills
- Track record of meeting deadlines and managing daily task queues
- High dependability, consistent attendance, and strong accountability
- Ability to maintain steady operational output in a high-volume professional setting
- Some college coursework completed or an Associate’s degree in Business, Finance, or a related administrative field
- Previous experience navigating structured workflow environments or participating in team-level process improvement activities
- Basic to intermediate proficiency within Google Workspace platforms (Gmail, Docs, Sheets)
- Prior exposure to or familiarity with Salesforce, PeopleSoft, or Genesys telephony systems
- Must successfully pass a background investigation
Benefits:
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles
Similar Jobs
Collections Specialist
Collections Specialist securing overdue payments for Connect America’s connected home healthcare services. Managing high-volume calls, payment negotiations, and collection performance targets remotely.
Collections Specialist
Collections Specialist resolving delinquent mortgage accounts for First American’s ServiceMac. Managing borrower outreach, payment arrangements, compliance, and escalated account issues.
Senior Analyst, Collections
Presidio, a global technology solutions provider, seeks a remote Senior Analyst to manage U.S. collections and accounts receivable portfolios. Resolving payment discrepancies, reducing delinquency, and reporting AR performance using Excel, Access, and Getpaid.
Senior Analyst, Collections
Senior Collections Analyst managing U.S. accounts receivable for Presidio, a provider of AI, cloud, cybersecurity, networking, and digital transformation solutions. Driving collections, resolving discrepancies, maintaining account records, and reporting delinquent balances.
Collections Specialist II, Home Infusion
Collections Specialist managing insurance claims, denials, appeals, and reimbursement for Evernorth’s home infusion services. Supporting CarepathRx’s specialty pharmacy and infusion operations.
Business Collections Specialist
Remote Business Collections Specialist recovering B2B debt for Altus Commercial Receivables. Contacting debtors, resolving disputes, and negotiating payments by phone, mail, and email.
Collections Specialist
Collections Specialist managing B2B receivables and payment discrepancies. Supporting cash flow through reconciliations, customer outreach, and cross-functional Order-to-Cash issue resolution.
Collections Supervisor
Collections Supervisor overseeing Brazil-wide receivables for DRUMMOND, an accounting, legal, and consulting services firm. Leading collections teams, negotiations, KPI monitoring, and process improvement for corporate and international clients.
Bilingual Collections Agent
Bilingual Collections Agent managing inbound and outbound overdue-account calls for Progressive Leasing’s lease-to-own solutions. Providing customer assistance from home near Glendale, Arizona.
Field Collections Officer
Field Collections Officer visiting Singapore clients to recover overdue payments for Experian. Negotiating payment plans, maintaining collection records, and supporting collection management targets.
Business Collections Specialist
Business Collections Specialist resolving delinquent B2B accounts remotely for a commercial receivables recovery company. Contacting debtors, negotiating payment arrangements, resolving disputes, and meeting collection quotas.
Collections Representative
Remote collections representative recovering past-due accounts for Progressive Leasing’s lease-to-own solutions. Providing customer assistance through inbound and outbound calls from the Glendale, Arizona area.
Credit Decisioning Specialist, Latam – Contract
Credit Decisioning Specialist at CRNCY analyzing data to optimize credit risk and underwriting rules. Remote role facilitating impactful lending decisions in alternative data contexts.
Business Collections Specialist, French, English
Commercial Collector role at Altus, facilitating B2B collections and tailored debt recovery solutions. Involves negotiating payments and resolving debtor issues while maintaining compliance.
Business Collections Specialist
Business Collections Specialist negotiating payments and resolving issues for debt recovery firm. Making outbound calls and working closely with clients and peers to establish resolutions.
Collections Analyst
Collections Analyst at Mitratech managing client payments. Responsible for collections processes with excellent communication skills required.
Strategic Credit & Collections Lead – 3PL
Strategic Credit & Collections Lead overseeing Accounts Receivable for 3PL customers. Excelling in analytical capabilities and relationship management to resolve complex issues and improve AR performance.
Lead Credit and Collections Analyst
Lead Credit and Collections Analyst responsible for administering credit functions in the commercial construction industry. Ensuring compliance and overseeing credit information processes.
Collections Specialist
Collections Specialist managing unpaid claims with a focus on timely adjudication and payer communications. Responsibilities include ensuring compliance with third-party regulations and optimizing accounts receivable workflow.
Collections Specialist II
Collections Specialist II responsible for recovering past-due accounts in remote call center. Develops strategies for collections while ensuring customer compliance and satisfaction.