Collections Specialist
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Job Description
Collections Specialist managing B2B receivables and payment discrepancies. Supporting cash flow through reconciliations, customer outreach, and cross-functional Order-to-Cash issue resolution.
Responsibilities:
- Manage an assigned accounts receivable portfolio and follow up on outstanding balances via phone and email
- Investigate and resolve billing discrepancies, deductions, short payments, unapplied cash, unidentified remittances, and payment allocation issues
- Collaborate with Cash Applications, Sales, Billing, and other Order-to-Cash teams to resolve payment delays
- Negotiate payment arrangements within company credit and collections policies, escalating exceptions to management
- Identify and escalate high-risk credit issues and past-due accounts to management or third-party collections agencies
- Perform customer account reconciliations and research account variances
- Maintain confidentiality of sensitive customer and financial information
- Document collection activities and maintain accurate account records and communications
- Provide documentation and support for internal and external financial audits
- Support cash flow and working capital objectives
Requirements:
- Associate's degree in Accounting, Finance, or a related field preferred
- 2–3 years of experience in accounts receivable, B2B collections, cash applications, and/or the Order-to-Cash (O2C) cycle
- Proficiency in Excel and Google Workspace
- Familiarity with enterprise ERP systems and Order-to-Cash software platforms
- Excellent organizational skills and strong attention to detail
- Ability to meet deadlines and monthly targets
- Strong analytical and problem-solving skills for reviewing financial information, identifying discrepancies, and recommending resolutions
- Ability to maintain accurate collection notes, customer communications, and account documentation
- Exceptional customer service mindset
- Excellent verbal and written communication skills for cross-functional interactions
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