Collections Specialist
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Job Description
Collections Specialist managing overdue accounts and customer payments for Exclusive Networks, a global cybersecurity go-to-market specialist. Resolving billing disputes and coordinating with Sales and Accounting.
Responsibilities:
- Monitor and track accounts receivable balances and overdue invoices
- Contact customers via phone or e-mail to collect payments and resolve outstanding balances
- Investigate and resolve billing discrepancies, disputes, and deductions
- Record and document collection efforts, payment commitments, and customer communications
- Collaborate internally with Sales and the Accounting team to address payment issues
- Prepare and send monthly statements, reminders, and collection notices to customers
- Report to the Credit and Collections Lead
Requirements:
- Undergraduate degree or experience in Accounting, Finance, Business Administration or related field
- 2-3 years of experience in Accounts Receivable, Collections, Accounts Payable or operational role
- Strong attention to detail
- Excellent analytical and organizational skills
- Proficiency in accounting software
- Excellent communication and customer service skills
- NetSuite experience is a plus
Benefits:
- Equal Opportunity Employer committed to diverse recruitment and hiring
- Recruitment Data Protection Policy
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