Business Development Representative
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Job Description
Business Development Representative responsible for onboarding partners and customers at Acronis, a cyber protection leader. Engaging customers and providing product guidance to drive activation and retention.
Responsibilities:
- Initiates and responds to inbound and outbound communications with prospective and existing customers.
- Manages onboarding-related inquiries, provides product‑specific guidance, and supports customers through activation milestones.
- Facilitates order intake, closes onboarding‑related sales opportunities, and ensures all required steps are completed.
- Identifies, qualifies, and documents prospective customer opportunities.
- Logs all outreach, progress, and qualification details in CRM or designated tracking systems.
- Maintains accurate and up‑to‑date customer records, onboarding progress notes, and compliance documentation.
- May carry individual or team‑based KPIs, sales quotas, or onboarding activation targets.
Requirements:
- Strong communication and customer‑facing skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to manage multiple accounts and prioritize tasks in a fast‑paced environment.
- Experience with CRM systems (e.g., Salesforce, Gainsight, or equivalent) and structured onboarding workflows.
- Detail‑oriented, organised, and proactive in driving customer success during early lifecycle stages.
- Must be able to communicate in English.
Benefits:
- Health insurance
- Remote work options
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