Business Operation Manager – Urgent Care
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Job Description
Business Operations Manager optimizing urgent care and employer services operations for Mercy Health in Ohio. Driving performance improvement, financial results, and patient experience across multiple locations.
Responsibilities:
- Support operational excellence across Urgent Care and Employer Services as a strategic partner to operational leadership
- Conduct operational site visits, assessments, and audits across urgent care and employer services locations
- Monitor and report on staffing, financial, patient flow, and service delivery performance metrics
- Analyze KPIs to identify trends, gaps, and improvement opportunities
- Partner with site leaders to implement best practices, standardized workflows, and operational improvements
- Consult with site leadership on performance, financial management, and patient experience
- Review profit and loss statements and support action plans to improve performance
- Provide coaching, training, and operational guidance to clinic managers and staff
- Support new site openings and facility enhancements, including operational planning and readiness
- Ensure implementation of system initiatives, programs, policies, and technology updates
- Build and maintain relationships with internal stakeholders, clinic teams, and employer clients
Requirements:
- Bachelor’s Degree in Business Administration, Healthcare Management, or related field (required)
- 3 years of experience in healthcare operations, business operations, or multi-site support (required)
- Experience in urgent care, medical office operations, or occupational health services (preferred)
- Training in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred)
- Ability to conduct operational site visits, assessments, and audits across urgent care and employer services locations
- Knowledge of staffing, financial, patient flow, and service delivery performance metrics
- Ability to analyze key performance indicators (KPIs)
- Ability to review profit and loss statements
- Licensing/Certification: None
Benefits:
- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical, dental, vision, and prescription coverage
- HSA/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental and FMLA leave
- Short- and long-term disability
- Backup care for children and elders
- Tuition assistance
- Professional development and continuing education support
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