Connectivity Specialist – Hotel Distribution, Channel Managers, Switches
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Job Description
Connectivity Specialist optimizing channel manager and switch integrations for lastminute.com, a European travel-tech leader in dynamic holiday packages. Improving hotel distribution coverage, competitiveness, and booking reliability.
Responsibilities:
- Act as the technical and commercial bridge between Global Hotel and channel managers, switches and connectivity providers
- Serve as subject-matter expert on channel manager and switch connectivity, including ARI distribution, booking delivery, content and mapping, and rate/availability push and pull
- Engage directly and technically with channel managers, switches and aggregators to understand capabilities, limitations and roadmaps
- Benchmark connectivity providers against each other and distribution requirements
- Read and interpret partner API documentation and integration specifications to assess fit
- Identify technical gaps and limitations affecting content quality, availability, competitiveness, conversion or operational efficiency
- Diagnose recurring connectivity issues and pinpoint root cause on the partner or protocol side
- Translate technical findings into business cases for upgrading, replacing or onboarding channel managers and switches
- Quantify expected impact on coverage, competitiveness, error reduction and operational savings with data and analytics colleagues
- Support commercial and partnership conversations requiring technical depth
- Partner with Product and Engineering during discovery and integration work
- Coordinate between external partners and internal teams across Europe and Asia
Requirements:
- 4+ years working hands-on with hotel connectivity (channel managers, switches, connectivity/aggregation platforms) on the OTA, bedbank, channel manager or hotel-tech side
- Deep practical understanding of ARI flows, booking delivery, content mapping and connectivity protocols (XML/JSON, push/pull)
- AI knowledge
- Comfortable reading API documentation, understanding integration constraints and diagnosing connectivity issues without needing to be a software engineer
- Commercial awareness and ability to frame technical gaps in clear business cases
- Strong communication skills to bridge technical and commercial stakeholders
- Detailed familiarity with the channel manager and switch landscape and its key players
- Basic SQL and data literacy to support impact analysis
- Exposure to GDS, OTA integrations or property management systems
- Additional European languages desirable
- Legally authorised to work in the country of employment without requiring visa sponsorship
- Resume must be submitted in English
Benefits:
- A shorter working week (36 hours full-time), with a half working day on Fridays in applicable locations
- Flexible start and end of the working day with core hours from 10:00 to 4:00 pm
- Possibility to work from anywhere for a period of time per year defined according to local regulations
- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time
- Professional and managerial skills development training paths
- Access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department)
- Access to internal platform offering bespoke training content
- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- Leave options for parental responsibilities, marriages, bereavements, relocations, etc., in line with local laws
- Employees can work remotely
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