Business Operations Analyst
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Job Description
Business Operations Analyst supporting WebTPA's clinical department with data analysis and operational improvement. Collaborate with teams and leadership to enhance client services and streamline processes.
Responsibilities:
- Provide analysis and reporting to support the clinical department within Communitas:
- Primary focus on continuous improvement to support needs and demands of clients.
- Update process and procedures and overall administrative tasks.
- Assist with clinical implementation as requested by Leadership.
- Support training initiatives and tasks as needed within Communitas.
- Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis.
- Address points of escalation by identifying root cause and analysis related to the day-to-day operations within Communitas.
- Generate reports and data to identify trends and strategically partner with department leaders with a focus on current triggers including processes, procedures, and impact.
- Enable growth and capabilities through streamlining processes and systems.
- Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions.
Requirements:
- 4+ years related work experience.
- Bachelor’s degree in Business Administration or related degree. Additional related equivalent work experience may substitute.
- Advanced reporting skills and significant experience working in Microsoft Word, Excel, and PowerPoint.
- Ability to multitask, prioritize responsibilities, and take initiative with current projects.
- Demonstrated flexibility with changing responsibilities.
- Proactive in asking questions, seeking clarification, and navigating ambiguity
- Strong oral and written presentation/communication skills.
- Comfortable working across operational areas within the organization with key decision makers and leadership
- Able to work in ambiguity and present information in a way for others to understand
- Masters Degree preferred
Benefits:
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances.
- Retirement Savings Plan includes employer contribution and employer match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits available and a comprehensive wellness program
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