Business Operations Manager – Global Agency Accounts
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Job Description
Business Operations Manager leading planning, dashboards, governance, and cross-functional execution for Waters and BD global healthcare agency accounts. Supporting life-science and medical-technology solutions.
Responsibilities:
- Serve as the operational lead and trusted advisor supporting the Global Agency Accounts organization
- Act as the central coordination point across global health agencies, donors, procurement organizations, NGOs, and strategic partners
- Translate business objectives into actionable operational plans
- Lead annual business planning, forecasting, performance reviews, and organizational goal tracking
- Manage visibility across opportunities, tenders, contracts, partnerships, and funding initiatives
- Develop executive dashboards, KPIs, reporting tools, and business performance metrics
- Deliver data-driven insights and recommendations for strategic decision-making
- Lead complex cross-functional initiatives involving Commercial, Finance, Legal, Regulatory, Supply Chain, Marketing, Medical Affairs, and Regional teams
- Design and optimize scalable processes, governance frameworks, and operational models
- Drive continuous improvement, digital transformation, and business system optimization
Requirements:
- Bachelor's degree in Business Administration, Public Health, International Development, Life Sciences, Supply Chain, Healthcare Management, or a related field
- Minimum 8 years of experience in business operations, commercial operations, strategy, consulting, program management, or global health operations
- Experience developing operating models, governance frameworks, and performance management systems
- Experience leading complex cross-functional initiatives within a global matrix organization
- Strong analytical and problem-solving skills
- Advanced proficiency with Excel, Power BI, business intelligence, reporting, and performance-tracking tools
- Experience building dashboards, KPIs, forecasting models, and executive-level reporting
- Excellent project, portfolio, stakeholder, and change management capabilities
- Strong communication and presentation skills with experience influencing senior leadership and diverse stakeholders
- Master's degree (MBA, MPH, MHA) preferred
- Experience in healthcare, medical devices, diagnostics, pharmaceuticals, or global health organizations preferred
- Familiarity with global donors, procurement agencies, NGOs, CRM/ERP systems, and business transformation initiatives preferred
Benefits:
- Variable pay
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth, and development opportunities
- Face-to-face collaboration supporting learning, progress, and success
- Up to 10% travel required
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