Business Operations Associate
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Job Description
Business Operations Associate utilizing AI to enhance operational efficiency in healthcare. Collaborating with teams to implement solutions and build reporting tools for better decision-making.
Responsibilities:
- Drive Internal Automation & Efficiency: Work directly with Partner Ops, Implementations, and Commercial to understand their workflows, surface opportunities to move faster, and deploy solutions yourself. Evaluate and implement agentic and AI tools that extend what our teams can do.
- Build Reporting & Analytics Infrastructure: Own the throughput, productivity, and quality metrics that leadership and clients rely on. Deliver clean weekly roll-ups, run ad hoc analyses when something looks off, and proactively surface risks before they become escalations.
- QA New Product Features: Test features as they ship, catch issues early, and close the feedback loop back to product and engineering.
- Support Client Go-Lives: Help with capacity planning and operational readiness as new clients come online.
- Institutionalize What Works: Capture SOPs and operational playbooks so what we learn in one corner of the business scales across the whole team.
Requirements:
- 1 to 4 years of experience, ideally at a healthcare startup. Deep domain expertise isn't required, but familiarity with the pace and ambiguity of an early-stage healthcare company matters.
- Fluent with agentic and AI tools (Claude, ChatGPT, Cursor, n8n, Zapier, or similar) and actively looking for ways to apply them
- Strong data analysis skills and comfort pulling, cleaning, and analyzing data; SQL is a plus, not a requirement
- Clear, direct written communication; you can turn messy operational reality into a crisp update
- Experience working cross-functionally with operational and technical teams
Benefits:
- Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare.
- Ownership & growth: You'll join Ascertain at a pivotal early stage, shaping our products, operations, and culture, with significant opportunities for career advancement.
- Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions.
- Flexible remote work: We support a flexible hybrid or remote working model, trusting you to manage your own schedule.
- Competitive compensation: Competitive salary, meaningful equity, comprehensive health insurance, and more.
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