Director, Business Operations
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Job Description
Director of Business Operations at The Chicago School leading operational effectiveness and risk management. Collaborating with departments to implement institutional priorities successfully.
Responsibilities:
- Develop, maintain, and administer the University’s operational calendar, ensuring process owners understand expectations, meet established deadlines, and complete required deliverables
- Maintain and oversee operational review and implementation processes, ensuring initiatives are appropriately documented, communicated, implemented, and evaluated in accordance with institutional requirements
- Develop and maintain implementation tracking tools, documentation, and reporting processes that support accountability, transparency, and informed decision-making
- Identify implementation risks, barriers, and dependencies, coordinate resolution efforts, and escalate issues as appropriate
- Lead special projects and initiatives as assigned; support cross-functional efforts related to institutional priorities and emerging operational needs
- Complete operational and financial analyses required to ensure priorities are supported by near-term budgets and longer-term financial planning
- Maintain and oversee the University’s cross-functional risk and compliance committee and related activities, including the compliance calendar, business continuity planning, and the enterprise risk management framework
- Collaborate with leaders and teams to ensure inclusive planning and aligned implementation
- Manage the University’s policy and procedure administration process, including repository management, drafting and review requirements, and accountability for policy owners
- Ensure university-wide compliance obligations are tracked and completed in a timely manner (e.g., records retention and destruction activities)
- Produce recurring reports and recommendations regarding compliance obligations and areas of potential risk for University leadership
- Develop and manage operational effectiveness review cycles for assigned departments, including timelines, reporting requirements, stakeholder communications, and final reporting
- Establish and maintain review criteria, performance measures, documentation standards, and reporting expectations that support meaningful assessment and continuous improvement
- Ensure findings, recommendations, and improvement plans are documented, communicated to relevant stakeholders, and translated into actionable follow-up activities that are completed on-time and to a high-quality standard
- Monitor progress on improvement plans and follow-up actions, holding stakeholders accountable for agreed-upon commitments and timelines
- Produce recurring reports that identify trends, opportunities, operational challenges, and areas requiring leadership attention
- Partner with leaders and departments to ensure review findings inform planning, resource allocation, operational priorities, and decision-making
- Hire, supervise, develop, and evaluate assigned personnel
- Support professional development and continuous learning opportunities that strengthen individual and team performance
- Establish goals, priorities, and performance expectations for team members and monitor progress toward established objectives
- Ensure work products are delivered accurately, on time, and in alignment with departmental and institutional objectives
Requirements:
- Bachelor's degree or the equivalent in terms of formal education and training in a related field
- Five (5) years of progressively responsible experience in higher education, operations, compliance, assessment, project management, organizational effectiveness, or a related area
- Experience developing and managing cross-functional projects, initiatives, and/ or institutional processes
- Higher education experience (preferred)
- Experience driving financial modeling, institutional assessment, continuous improvement, compliance, risk management, and/ or operational review processes (preferred)
- Experience developing reports, dashboards, or performance measures to support organizational decision-making (preferred)
- Technical capability with business intelligence and productivity tools (e.g., Power BI, Workday, Office 365) (preferred)
- Experience with process mapping, workflow design, process automation, or continuous improvement methodologies (preferred)
- Experience analyzing operational, financial, or performance data to support organizational decision-making (preferred)
Benefits:
- generous paid time-off
- medical and dental coverage
- company-paid life and disability insurance
- retirement plan with employer contribution
- multiple flexible spending accounts (FSA)
- tuition reimbursement
- professional development
- regular employee appreciation events
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