Business Operations Manager
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Job Description
Business Operations Manager driving operational effectiveness and customer experience at Unlock. Leading initiatives to improve conversion, productivity, and revenue.
Responsibilities:
- Lead high-impact, cross-functional initiatives that drive measurable improvements in conversion, productivity, and revenue while balancing constraints with legal, regulatory, and operational reality.
- Partner with Sales leadership to define and optimize core sales motions including lead assignment, routing, capacity planning, enablement (touch patterns, scripting, and skill development), pipeline hygiene and management, and performance management.
- Own the identification, design and execution of process and system improvements across Fulfillment that increase operational efficiency, reduce friction and materially improve the homeowner experience.
- Define the business requirements and guide the implementation of Sales technology and tooling, including CRM, telephony, and enablement platforms, in close collaboration with Product and Technology.
- Develop and maintain a deep, data-driven understanding of customer, sales, and operational experiences, translating insights into concrete recommendations that influence strategy, process design, and product direction.
- Educate and influence stakeholders with data-driven evidence, including Operations leadership with respect to organization-wide metrics, processes, or product direction.
- Work with other departments (Marketing, Product, Legal, Operations etc.) to ensure alignment and effective collaboration.
Requirements:
- 5+ years of experience in business operations, strategy & operations, sales operations, or a similar role requiring ownership of cross-functional initiatives and data-driven decision making.
- Proven experience managing and implementing sales enablement tools and platforms (e.g., Outreach, Gong, Highspot, Groove).
- Must have experience in building data dashboards for different departments.
- Proficiency with CRM systems (Salesforce, Hubspot), sales automation tools, and data analytics platforms.
- Strong analytical and reporting skills, with proficiency in Excel and experience with CRM and BI tools.
- Excellent communication skills, with the ability to tailor messaging and training content to suit diverse audiences.
- Advanced proficiency in Microsoft Office and related software, with strong skills in organizing, analyzing, and presenting information clearly.
- Ability to work effectively in a fast-paced, collaborative environment, adapting quickly to changing priorities and business needs.
Benefits:
- Discretionary time off for rest and recharge
- Comprehensive health plans covering medical, dental, and vision, fully funded by us
- 4% employer match to your 401(k) contributions
- Dynamic and inclusive work environment that fosters innovation and growth
- Ongoing professional development and career advancement opportunities
- Flexible work arrangements and a strong emphasis on work-life balance
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