Business Operations Lead
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Job Description
Business Operations Lead managing cross-functional initiatives for an AI healthcare platform. Driving high-leverage projects and systematizing operations for scalability.
Responsibilities:
- Drive high-leverage, cross-functional initiatives end-to-end — from scoping and stakeholder alignment through execution, measurement, and handoff with playbooks.
- Redesign implementation workflows to lift site go-live throughput with the same team capacity.
- Define pricing and packaging strategy, including SKUs and tiers, pilot with customers, and measure close-rate impact.
- Build cross-functional product launch playbooks (Alpha → Beta → GA) covering user rollout, enablement materials, and client education.
- Stand up initial RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions.
- Launch finance tooling MVPs such as license management and automated monthly true-ups.
- Deliver project dashboards, KPI specs, short playbooks, and regular update cadences for every initiative.
Requirements:
- 4–8 years in top-tier consulting, BizOps, strategy, or founder/operator roles with clear 0→1 delivery.
- Demonstrated wins owning cross-functional initiatives such as pricing, segmentation, rollout throughput, or RevOps/GTM programs.
- Strong analytical capability — comfort with Excel/Sheets, reading SQL/BI output, and backing recommendations with data.
- Excellent executive communication: crisp memos, clear asks, and tight stakeholder management.
- High learning slope: picks up new domains fast, thrives with autonomy, low ego, high ownership.
- Systems thinking: turns messy processes into simple, durable mechanisms including cadences, SLAs, and dashboards.
- Healthcare or other regulated industry experience.
- Hands-on familiarity with modern data stacks as a consumer or partner, such as Snowflake, dbt, and Sigma.
- Experience building operating cadences in high-growth SaaS startups.
- Familiarity with CRM and RevOps tooling.
Benefits:
- Comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) with a company match of up to 3% of base salary
- A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
- Parental leave to support your family needs
- Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
- Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.
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