Business Process Architect
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Job Description
Business Process Architect at Salesforce designing processes for AI-powered delivery models. Responsible for documentation, requirements, and driving improvements in global governance structures.
Responsibilities:
- Own process documentation, design, and redesign for core delivery standards and workflows
- Author business requirements for AI tools, automated governance gates, and workflow tooling
- Map Jobs-to-be-Done, delivery roles, and skills to PS GTM offers
- Identify and document process friction before recommending technology solutions
- Pilot process changes using the MVG framework; measure and report outcomes
- Maintain globally applicable process standards that enable decentralized adoption
- Gather and synthesize Voice of the Field input into prioritized process improvement opportunities
- Support the Field Advisory Board by preparing process impact documentation for quarterly reviews
- Own and drive process initiative scoring against the Business Value Rubric
Requirements:
- 8+ years of experience in business process design, management consulting, enterprise architecture, or delivery operations
- Deep familiarity with enterprise delivery models and professional services operations
- Experience with agile, waterfall, or hybrid delivery frameworks strongly preferred
- Proven track record of building something net-new in an ambiguous environment
- Ability to write precise, build-ready business requirements for technical teams
- Strong systems thinking capability paired with sharp analytical skills
- Experience driving process adoption in a matrixed organization
- Comfort with AI-assisted work environments; experience with tools such as Claude, Cursor, or Agentforce
- Exceptional written communication skills
- Degree or equivalent relevant experience required
Benefits:
- Time off programs
- Medical, dental, vision, mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
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