Director, Business Systems
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Business Systems at Armada overseeing strategy and execution of core platforms across Finance, Operations, and People. Leading a high-performance team to drive efficiency and optimize operations.
Responsibilities:
- Own the multi-year vision and roadmap for Armada’s enterprise application ecosystem (e.g., ERP/Finance, CRM & GTM stack, HRIS, and adjacent tools for billing, procurement, support, and business operations).
- Run Business Systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience.
- Ensure system design supports clean, auditable processes and reduces operational overhead.
- Define and govern how systems connect—APIs, iPaaS, middleware, data warehouse/lakehouse patterns, and master data management.
- Partner with data/engineering teams to enable trustworthy reporting and analytics, with clear definitions for core objects (customer, product, asset, subscription, employee, etc.).
- Identify opportunities to eliminate manual work with automation (workflows, orchestration, document processing, approvals, self-service).
- Where appropriate, enable AI-assisted internal workflows (e.g., routing, summarization, exception handling, reconciliation support, employee self-service), while maintaining strong security and governance.
- Establish the operating model: intake, prioritization, documentation standards, testing, release/change management, training, and post-launch support.
- Own system controls: role-based access, audit trails, segregation of duties, and data protection practices.
- Partner with security/compliance stakeholders to support audits and future readiness (e.g., SOC 2 / SOX-aligned controls as needed).
- Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy.
- Drive cost-effective platform decisions without sacrificing scalability or security.
- Build and lead a high-impact Business Systems team.
- Coach and develop the team, set clear expectations, and create a culture of high ownership, strong partnership, and pragmatic execution.
Requirements:
- 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope and ownership.
- Demonstrated experience owning and scaling core systems across multiple functions (Finance, GTM, People, Operations).
- Strong hands-on understanding of enterprise platforms such as: CRM (e.g., Salesforce, HubSpot), ERP/Finance (e.g., NetSuite, SAP, Oracle), HRIS/ATS (e.g., Workday, Rippling, Greenhouse).
- Proven track record delivering cross-functional programs: implementations, integrations, process redesign, and adoption at speed.
- Solid integration and data fluency (APIs, iPaaS like Workato/Boomi/MuleSoft, data quality concepts, reporting needs).
- Strong change management instincts: you can bring stakeholders along, drive adoption, and create durable operating habits.
- Excellent executive communication and stakeholder management—able to translate between business outcomes and technical implementation.
Benefits:
- Competitive base salary and equity
- Medical, dental, and vision (subsidized cost)
- Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
- Retirement plan options, including 401(k) and Roth 401(k)
- Unlimited paid time off (PTO)
- 14 paid company holidays per year
Similar Jobs
Associate, Business Operations – Product Management
Product Management Associate focused on growth for AI-powered automotive super app. Engaging in user experience mapping and product initiatives in a high-stakes environment.
Senior Associate, Strategy and Business Operations
Senior Associate managing strategy and business operations for Gainsight's AI-driven customer success platform. Collaborating with executive leadership to ensure operational excellence while driving cross-functional initiatives.
Business Operations Lead
Business Operations Lead at Sage Haus focusing on system integrity and operational efficiency. Collaborating across departments to streamline processes and improve data management.
AI Business Operations Intern
Business Operations Intern supporting AI/ML consulting team with outreach, follow-ups, and client relationship management. Engaging in real AI consulting projects and campaigns.
Lead Analyst, Business Operations
Business Operations Lead Analyst supporting sales strategy and execution at FICO, a global analytics software company. Driving operational rigor and sales programs within a high-performing sales organization.
Business Process Consultant
Business Process Consultant focused on analyzing operations and identifying improvement opportunities for clients. Facilitating sessions with stakeholders to translate goals into actionable process changes.
Associate Business Operations Manager
Business Operations Manager executing global expansion strategies for Deel's operations and products while collaborating with cross-functional teams
Principal, Business Operations – AI & Automation
Lead AI automation initiatives within Business Operations at Kraken, enhancing efficiency and scalability across teams. Drive integration of smart systems for operational leverage in a global crypto firm.
Principal, Business Operations – AI & Automation
Principal role in AI and Automation, co-owning the automation stack at Kraken, a leader in crypto.
Business Operations Lead
Business Operations Lead managing cross-functional initiatives for an AI healthcare platform. Driving high-leverage projects and systematizing operations for scalability.
Director of Credentialing – Business Process Management
Director of Credentialing providing strategic and operational leadership over provider credentialing and enrollment functions for healthcare clients.
Senior Business Operations Associate
Business Operations Senior Associate supporting strategic initiatives at Brightwheel in a remote role. Execute high-impact projects and build AI powered automations to drive business outcomes.
Business Operations Project Manager
Business Operations Project Manager managing cross-functional initiatives for Brightline. Ensuring strategic priorities translate into measurable outcomes and sustainable operational practices.
Business Operations Associate
Business Operations Associate utilizing AI to enhance operational efficiency in healthcare. Collaborating with teams to implement solutions and build reporting tools for better decision-making.
Business Process Owner – Sales
Business Process Owner role in a global leader of commerce media, empowering businesses with AI-driven decisioning. Focus on connecting shoppers and brands across the open internet.
Business Operations Specialist – Website Migrations
Junior Business Operations Specialist coordinating e-commerce website migrations to Wix for a Canadian fintech company. Focusing on data integrity, client communication, and technical troubleshooting.
Senior Director, CS Business Operations
Senior Director of Business Operations at ModMed, standardizing reporting and aligning financial strategy with operations. Leading the newly established Business Operations department for enhanced efficiency and performance.
Business Operations Coordinator
Business Operations Coordinator at an e-commerce and distribution company handling operations and sales support. Involved in data analysis, portal coordination, and outbound communication.
Business Operations Manager
Business Operations Manager overseeing operations, compliance, and financial clarity at AI cybersecurity startup. Engaging in strategic building and driving operational leverage through AI tools.
Business Process Redesign Consulting Director
Consulting Director at CNA, serving as a strategic advisor in business process redesign and project management. Focus on delivering high-impact project management and driving process improvement initiatives.