Senior Business Operations Associate
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Job Description
Business Operations Senior Associate supporting strategic initiatives at Brightwheel in a remote role. Execute high-impact projects and build AI powered automations to drive business outcomes.
Responsibilities:
- Execute high-impact projects: Your work will support the achievement of cross-functional initiatives that deliver against brightwheel’s strategic priorities. This could include everything from performing the core analysis for our pricing strategy, partnering directly with front-line managers to improve our sales and onboarding funnels, to market mapping to inform a new product launch.
- Build and Ship AI powered automations: You will design, build, and implement agentic AI tools and workflows that supercharge the business
- Turn data into insights: You will dive deep into data, processes, and the customer experience to identify and surface the critical insights necessary to answer key business questions and improve performance.
- Collaborate with senior management teams: You will serve as a key subject matter expert and analytical partner to leaders across the business. You will provide the data-driven 'source of truth' and independent perspective needed to shape recommendations and informed decision making.
Requirements:
- 3+ years experience at a top management consulting firm or in a business operations/analytics role working on cross-functional projects that improved business performance
- Strong analytical and critical thinking skills: you can take large and messy data sets and turn them into data-driven insights, build strategic models, and are proficient in Excel/Google Sheets + data visualization tools
- Experience using AI tools to build and deploy automations and workflows
- Proven record of execution: you have successfully owned and delivered analytical workstreams and projects / subsets of projects, from end-to-end with high quality and minimal oversight
- Effective communicator: You can take complex data findings and distill them into clear, concise summaries that help stakeholders make decisions
- High intellectual curiosity: You have a deep desire to learn how a business scales and are eager to dive into new domains, tools, and techniques
- Adaptable and scrappy: You are comfortable with ambiguity and have experience navigating changing priorities in a startup-like environment
Benefits:
- Comprehensive medical, dental, and vision coverage
- Generous paid parental leave
- Flexible PTO so you can recharge when you need it
- Local retirement or savings plans (e.g., 401(k) in the U.S.)
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