Principal, Business Operations – AI & Automation
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Job Description
Lead AI automation initiatives within Business Operations at Kraken, enhancing efficiency and scalability across teams. Drive integration of smart systems for operational leverage in a global crypto firm.
Responsibilities:
- Own the AI automation roadmap for PWS — identify, prioritize, build, ship
- Build and deploy agentic workflows and AI-powered tools that eliminate manual work
- Step into ambiguous, under-owned processes and bring structure, automation, and speed
- Partner across Sales, Product, Engineering, Legal, Finance, and Compliance to translate business problems into automation solutions
- Improve and optimize existing automations for cost efficiency, reliability, and scale
- Drive 0 → 1 initiatives — from problem discovery to prototype to production
- Establish best practices for AI tooling, prompt engineering, and workflow design across the organization
- Advise leadership on where AI creates the most operational leverage and shape the long-term vision for AI-native operations at Kraken
Requirements:
- 5+ years in Business Operations, Consulting, Product Strategy, or similar roles in high-growth tech, fintech, or crypto
- AI-native mindset — you already use AI tools daily and instinctively think about how to automate before doing something manually
- Hands-on builder — you work with Claude, APIs, n8n, scripting, and automation platforms to ship real solutions, not just recommend them
- Rapid learner — you switch domains, pick up unfamiliar tools, and deliver in weeks, not months
- Data-driven by default — you reach for metrics before opinions and can pull, clean, and analyze data yourself
- Strong structured problem-solving — able to go deep into workflows, systems, and data to find the real bottleneck
- High ownership — you find the problem, design the solution, and ship it without waiting for permission
- Comfortable in ambiguity with a strong bias toward action and experimentation
- Ability to influence senior stakeholders and drive alignment across functions
- Experience building or optimizing AI-powered reporting, internal tools, or operational workflows
Benefits:
- Kraken Culture
- Work from anywhere in the world
- Diverse team from over 70 countries
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