Business Strategy and Operations Analyst
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Job Description
Operations Analyst at SquareTrade supporting enhancements to the digital claims experience and streamlining operational efficiency through data-driven solutions.
Responsibilities:
- Analyze operational datasets, claims data, and customer feedback (including NPS) to understand trends, risks, and opportunities
- Support and design projects that improve the digital claims experience across customer experience, operational efficiency, and cost
- Build and maintain operational dashboards to monitor key performance indicators and inform decisions
- Partner with Product, CX, Analytics, and Supply Chain teams to streamline processes through documentation, automation, and process improvements
- Drive execution on high-priority initiatives by tracking progress, surfacing risks, and ensuring work is completed with quality and follow-through
- Translate findings into clear, actionable insights and recommendations that inform broader decision-making
Requirements:
- 3+ years of relevant work experience, ideally in operations, strategy, analytics, or a similar environment
- Strong skills in Excel and PowerPoint; comfort working with data to answer business questions
- Experience using data to support fact-based decisions and process improvements
- Willingness to roll up sleeves and contribute directly to execution
- Familiarity with SQL, Tableau, or similar tools is a plus, but not required
- Proven ability to manage cross-functional projects and drive outcomes independently.
Benefits:
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members
- Various corporate perks and discounts
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