Care Pro Relationship Manager
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Job Description
Care Pro Relationship Manager developing staffing strategy and supporting Care Pros at Honor. Build relationships and execute strategies for exceptional client and Care Pro experiences in a remote setting.
Responsibilities:
- Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
- Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
- Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently.
- Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
- Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.
- Align with Client Manager on daily and weekly market priorities.
- Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
- Share critical feedback and updates from Care Pros that impact Client Manager workflows.
- Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.
- Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
- Work with the market team to manage real-time questions, issues, or changes relating to clients.
- Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
- Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.
Requirements:
- 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred
- Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences
- Background in operations or healthcare/home care environments preferred
- Exceptional relationship management, communication, and interpersonal skills
- Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling
- Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus
- Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment
- Adaptable and resilient, with a proactive, solution-oriented mindset
- Collaborative team player with experience partnering cross-functionally.
Benefits:
- Honor offers equity and 401K with up to a 4% match.
- We provide medical, dental and vision coverage including a zero cost plan for employees.
- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
- We offer a generous time off program.
- Employee Assistance Program.
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