Senior National Account Manager
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Job Description
Lead national account management efforts in support of ICF’s residential utility programs. Oversee client engagement, program success, and manage key partnerships with top-tier retailers.
Responsibilities:
- Develop and maintain relationships with retailer and manufacturer partners to proactively identify new creative opportunities and solutions for residential utility programs, utilizing tactics such as promotions, training, and delivery enhancements.
- Lead deployment and execution of new ideas by partnering with cross‑functional teams to troubleshoot challenges, develop standard operating procedures and best practices, and monitor results for continuous improvement.
- Cultivate and manage senior-level relationships with manufacturers, retailers, and utility stakeholders to maximize program reach and impact.
- Oversee the implementation of complex, multi-channel programs across regions, ensuring excellence in execution, reporting, and stakeholder engagement.
- Drive innovation and efficiency in program delivery by identifying new opportunities, streamlining processes, and enhancing performance metrics.
- Provide strategic insight and market intelligence to guide program design and continuous improvement.
- Collaborate and communicate with internal teams to maintain cross‑functional alignment, share knowledge, provide regular updates to stakeholders, and support delivery of high‑quality products.
- Represent ICF at industry events and with client executive teams to communicate results, trends, and best practices.
Requirements:
- Bachelor’s degree in business, engineering, environmental studies, or a related field
- 5+ years of professional experience in utility programs, energy efficiency, account management, or related experience within consulting, manufacturer, or retailer organizations or related work experience
- Experience managing national or large-scale accounts within the retail, energy efficiency or utility space
- Experience using data and reporting tools to track program performance, outcomes, and metrics
Benefits:
- Flexible workplace arrangements
- Work-life balance
- Donation matching
- Volunteer opportunities
- Tuition reimbursement
- Access to professional development resources
- 401k matching
- Employee Stock Purchase Plan
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