Cash Application Operations Associate
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Job Description
Cash Application Operations Associate processing customer payments and reconciliations remotely. Supporting accounts receivable operations for leading U.S. cannabis companies.
Responsibilities:
- Apply incoming customer payments accurately and on time
- Review payment and remittance details to match payments to customer accounts and invoices
- Research unapplied or misapplied cash and other payment discrepancies
- Assist with short payments, overpayments, credits, and deductions
- Maintain payment documentation, including ACH remittances and check support
- Reconcile customer accounts and payment activity
- Collaborate with Collections, Accounting, Sales, and other teams to resolve payment questions
- Update internal systems with accurate payment information and notes
- Support basic Cash Application and unapplied cash reports
- Follow established Cash Application procedures and internal controls
- Request additional remittance information from internal teams or customers
- Escalate complex payment issues to the appropriate team member or supervisor
- Complete required financial and compliance forms according to company procedures
- Perform basic customer credit verification and review supporting documentation
Requirements:
- Proven experience in Accounts Receivable, Cash Application, or a similar finance operations role
- Strong understanding of cash application, payment reconciliation, unapplied cash, deductions, credits, and account adjustments
- Proficiency with accounting software and ERP systems (e.g., SAP, Oracle, NetSuite)
- Strong Excel skills and the ability to analyze AR and payment data
- Strong problem-solving, communication, and cross-functional collaboration skills
- Detail-oriented and highly organized, with the ability to manage multiple priorities in a high-volume environment
- Experience with process improvement, automation, or high-volume cash application environments is preferred
- Ability to work 9am–5pm PST
Benefits:
- Work fully remotely in a flexible and collaborative environment
- Build your expertise in Cash Application and Accounts Receivable while supporting leading U.S. cannabis companies
- Grow your career through hands-on experience, ownership, and continuous learning
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