Catering & Convention Services Manager
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Job Description
Task Force Catering & Convention Services Manager soliciting new business and managing accounts at HEI Hotels. Focused on achieving revenue goals through strong customer relationships and strategic sales efforts.
Responsibilities:
- Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded
- Responsible for soliciting new group sales accounts and maintaining relationships with existing accounts
- Solicit new and existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication
- Achieve or exceed Sales Goals related to sales transactions and Lead closure rates
- Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients
- Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
- Coordinate various departments’ participation in servicing accounts
- Respond to inbound Lead Flow quickly and efficiently to close new business within set time parameters
- Detail Banquet and Catering events accurately in proposal, contract and sales systems
- Provide overall direction, coordination, and ongoing evaluation of operations
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments
- Develop and conduct persuasive verbal sales presentations to prospective clients
- Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account
- Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers
- Comply with attendance rules and be available to work on a regular basis
- Prepare correspondence to customers, internal booking reports and file maintenance
- Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required
- Attend trade shows, community events and industry meetings
- Knowledge of market trends, competition and key customers of the hotel
Requirements:
- High school or equivalent education required
- Bachelor’s degree preferred
- 1+ years of past sales experience preferred
- Essential prior experience in the field of hospitality with specific experience in detailing events
- Must have experience at varying sized and tiers of Hotels and Resorts
- Ability to be flexible with work location and travel
- Good working knowledge of multiple brands and Hotel Sales Systems (e.g. Delphi FDC, CiTy)
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi
- Knowledge of sales skills, revenue management, training, and motivation of peers
- Knowledge of hotel features, benefits, and competing hotels within the market
- Ability to execute appropriate action plans
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals
- Able to set priorities, plan, organize, and delegate
Benefits:
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- 401(k) Savings Plan with matching funds
- Discounts through 'YouDecide' and Hotel Room Discount programs
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