Chief Operating Officer
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Job Description
Chief Operating Officer overseeing operations and systems in a fast-scaling Bitcoin mining infrastructure company. Partnering with leadership to stabilize departments and implement scalable systems.
Responsibilities:
- Own day-to-day execution across Ops, Billing, Sales, and Customer Service
- Run the operating cadence: weekly exec meetings, KPI dashboards, and performance reviews
- Build internal communication systems to reduce dependency on founders
- Assess and support (or restructure) department leads across multiple verticals
- Lead cross-functional projects across customer operations, sales, and billing
- Design and implement scalable SOPs, playbooks, and internal reporting systems
- Overhaul broken or manual financial and billing systems disrupted by recent vendor changes
- Build customer support systems that prevent fire drills and protect client experience
- Collaborate directly with current COO and executive team to shape future org structure
Requirements:
- Has scaled a company from less than $20M to $50M+ revenue
- Proven operator across complex, cross-functional environments
- Experience implementing systems in billing, operations, customer service, and team performance
- High-agency leader comfortable in high-ambiguity, high-growth startups
- Strong communication and ability to create clarity quickly
- Willingness to work alongside and potentially succeed current COO
- Industry experience in Bitcoin mining, infrastructure, or energy (preferred)
- Familiar with QuickBooks and internal finance workflows (preferred)
- Prior experience rebuilding systems after disruption such as vendor exits or deplatforming (preferred)
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Equipment allowances
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