Chief Operating Officer
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Job Description
Chief Operating Officer at Zócalo Health scaling operational consistency across healthcare delivery organization. Leading cross-functional alignment to ensure effective patient care in underserved communities.
Responsibilities:
- Establish the operating cadence that aligns clinical operations, CalAIM program leadership, regional leadership, and patient engagement teams around shared priorities, performance metrics, and execution timelines.
- Design and implement a company wide operating rhythm including performance reviews, operational planning processes, and cross functional coordination mechanisms that ensure leaders remain aligned around execution priorities.
- Partner closely with Regional General Managers to ensure markets operate with clear accountability, strong local leadership, and consistent support from centralized teams.
- Evaluate how work currently flows across clinical teams, community health workers, CalAIM programs, and operational functions. Address the most significant sources of friction affecting care delivery and member engagement.
- Strengthen the operating model that supports community health worker teams across markets, ensuring they have clear workflows, effective supervision, and strong integration with clinical care teams.
- Partner with Product, Data, and Payor Operations leaders to ensure operational workflows align with payer requirements and support consistent program execution across markets.
- Build operational visibility across markets by improving reporting and performance tracking so leadership can clearly understand operational performance and emerging risks.
- Prepare the organization for continued geographic expansion by ensuring operational systems can support additional markets, larger patient panels, and increasingly complex payer relationships.
Requirements:
- 15+ years of progressive leadership experience in operations, general management, or business operations roles within healthcare delivery, healthcare services, or similarly complex regulated environments.
- Demonstrated experience scaling operations in high-growth organizations where processes and systems were still evolving.
- Experience overseeing large frontline workforces including distributed or field-based teams operating across multiple markets or regions.
- Track record of translating company strategy into coordinated operational execution across teams, markets, and functions.
- Demonstrated systems thinking. Ability to diagnose root causes across organizational boundaries and design operating mechanisms that improve execution reliability.
- Experience building management systems that support operational discipline, including operating cadence, performance reviews, metrics, and escalation mechanisms.
- Experience managing complex cross-functional environments where clinical teams, operational staff, and regional leadership must work in close coordination.
- Ability to operate effectively in ambiguity while building structure that enables teams to execute with clarity.
- Strong leadership presence with the ability to align experienced leaders around shared priorities and operational standards.
- Strong analytical and problem-solving skills with the ability to evaluate operational data and translate insights into operational improvements.
- Excellent communication skills with experience working closely with executive leadership, boards, and external stakeholders.
- Demonstrated ability to lead large operational organizations through periods of rapid growth and increasing complexity.
- Willingness to become deeply fluent in community-based healthcare delivery models and the operational realities of serving Medicaid and dual-eligible populations.
- Experience managing distributed or field-based teams operating across multiple markets or regions, such as community health workers, care coordinators, outreach teams, or other community-based staff.
Benefits:
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
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