Civil Engineer, Civil Engineering Technician – Senior Application Consultant, RIB 4.0 Expertise
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Job Description
Senior RIB 4.0 support engineer solving complex customer issues for a construction software provider. Improving products, processes, and services through technical expertise and customer feedback.
Responsibilities:
- Analyze and resolve complex application-related, technical, and subject-matter inquiries concerning RIB 4.0
- Coordinate the expert team comprising Support, Product Management, and Development through to solution delivery
- Ensure high customer satisfaction through expert, solution-oriented support
- Ensure compliance with defined service levels and quality standards
- Analyze errors, investigate root causes, and develop sustainable solutions
- Analyze root causes across system, process, and application levels
- Identify, reproduce, and systematically document software defects
- Implement long-term measures to prevent recurring issues
- Prepare and communicate customer feedback and support insights to Product Management and Development
- Help shape and continuously improve service and support processes
- Build, maintain, and expand support expertise
- Create and maintain knowledge-base articles, solution documentation, and best practices
- Promote knowledge sharing and provide technical support to Support Engineers on complex issues
- Contribute to the further development of products, processes, and services
- Work closely with Product Management and Development
Requirements:
- Successfully completed degree in Business Informatics, Computer Science, Civil Engineering, or a comparable qualification
- Very good user knowledge of RIB 4.0
- Sound understanding of construction processes and their representation in the system
- In-depth technical understanding of databases, interfaces, and system processes
- Strong analytical and problem-solving skills
- Strong customer focus and communication skills
- Experience in escalation management and cross-functional collaboration
- Ability to share knowledge and provide technical support to colleagues
- Independent, structured, and responsible approach to work
- Very good German language skills (at least C1 level)
- At least good English language skills (B2 level)
- Several years of experience in software or application support is an advantage
- Knowledge of data exchange formats such as JSON and XML is an advantage
Benefits:
- Permanent employment contract
- Trust-based working hours
- Flexible working hours (flexitime)
- Workation opportunities
- Option to work in a hybrid or fully remote arrangement
- Health management services (maternity protection advice, medical consultations, and subsidies for computer glasses)
- Bonuses for weddings, births, and company anniversaries
- Schneider Electric employee share ownership program
- Digital infrastructure
- Company bike leasing (JobRad)
- Company electric vehicle, depending on the role
- Monthly breakfast at all locations
- Free parking, walkable dining options, and EV charging stations, depending on the location
- Individual development opportunities as well as team- and role-based training
- National and international career opportunities within the RIB Group and Schneider Electric Group
- Company ideas management program and opportunities to help shape the organization
- Free beverages and fresh fruit
- Employee discounts (Corporate Benefits)
- Company doctor and eye examinations
- Regular employee events (team events, summer party, and Christmas party)
- Individual onboarding, organized networking, and a two-day Newcomer Event in Stuttgart
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