Claims Manager
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Job Description
Claims Manager owning end-to-end commercial insurance claims for WithCoverage, an AI-powered risk management company. Managing adjusters, client reviews, SOPs, and renewal insights.
Responsibilities:
- Own claims end to end for assigned commercial accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions
- Run claims kickoff calls for new clients and monthly claim reviews for existing clients
- Build standard operating procedures, reporting workflows, and employee-facing materials
- Serve as the primary client contact for incidents including slip-and-fall claims and product recalls
- Push carriers, third-party administrators, and defense counsel toward resolution
- Feed claims insight into new business through loss analysis, claim history, and renewal positioning with the growth team
- Report to the Head of Claims
- Deliver clean account handoffs, completed kickoff calls and claims SOPs, and trusted client support within the first 90 days
Requirements:
- 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting
- End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution
- Sound judgment with a clear sense of when to escalate
- Strong client relationship and trust-building skills
- Experience running client-facing meetings (kickoffs, claim reviews)
- Ability to build SOPs, reporting workflows, and training materials from scratch
- Comfortable as a primary contact during urgent or high-stress claims
- Persistent in pushing carriers, TPAs, and defense counsel toward resolution
- Able to turn claims data into insight for renewal positioning and new business
- Strong communication and organizational skills
Benefits:
- Competitive compensation that includes equity
- Comprehensive benefit plans for medical, dental, vision, life, and disability
- Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
- Human Interest: 401(k) provider
- Flexible time off
- Sick leave
- Family and medical leave
- Major national holidays
- Curated in-office employee experience
- Collaborative, transparent, and fun culture
- Internal promotion and career growth opportunities
- Additional variable compensation, including quota-based incentives where applicable
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