Claims Team Lead – Cargo
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Job Description
Cargo Claims Team Lead overseeing Commercial Transportation claims operations for Reserv, an AI-powered insurtech TPA. Coaching adjusters, handling escalations, and driving technology-enabled efficiency.
Responsibilities:
- Provide leadership and claim technical support to a Claims Manager
- Oversee work performed by Commercial Transportation Cargo Claims adjusting staff
- Balance management responsibilities with individual contributor claims work when volume requires assistance
- Switch between claims handling, coaching, and feedback
- Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
- Align the team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Attract, hire, retain, and provide training with support from the leadership team
- Prepare and present claims reports, metrics, and analyses to clients and customers; advise on claim trends and loss mitigation
- Serve as backup/leader when the Manager is out of office
- Manage direct reports
- Handle initial onboarding tasks, access, and new-hire cultural immersion
- Serve as SME for first-line questions, escalations, and roundtable discussions
- Exercise increased reserve and payment authority and assist with moderate reviews
- Identify topics and trends for team huddles and Elevated Claims Experience Workshops
- Act as a Customer Obsession Champion and advocate for a customer-centric mindset
Requirements:
- 5+ years of insurance claims experience in multiple lines of business, preference for cargo claims or inland marine with some bodily injury experience
- 3+ years of leadership experience, preferably managing in a remote environment
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
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