Customer Engineer
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Job Description
Customer Engineer installing, repairing, and troubleshooting equipment, software, and network components. Supporting financial institutions and retailers through NCR Atleos’s financial-access technology.
Responsibilities:
- Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.
- Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
- Provides technical support across a range of customer environments and third-party technologies.
- Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.
- Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.
- Owns customer issues through to resolution in accordance with service level agreements (SLAs).
- Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.
Requirements:
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
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