Manager, Product Implementation – Process Management
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Job Description
CVS Health manager implementing Medicare supplemental benefit programs and coordinating operational readiness. Improving processes, compliance, reporting, and vendor collaboration across healthcare operations.
Responsibilities:
- Support the implementation of Medicare supplemental benefit initiatives and product enhancements
- Coordinate implementation activities and monitor project milestones
- Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning
- Identify risks, dependencies, and operational impacts associated with product, process, and program changes
- Support operational readiness activities, testing coordination, and implementation validation
- Research, document, and resolve operational issues related to benefit administration and program execution
- Develop, maintain, and enhance operational procedures, workflows, and process controls
- Identify process gaps and recommend solutions to improve efficiency, accuracy, and member experience
- Support quality reviews, benefit audits, bid activities, and other operational initiatives
- Analyze operational data and reporting to identify trends, issues, and improvement opportunities
- Assist in implementing process improvements and operational best practices
- Maintain accurate documentation for compliance reviews, audits, and business requirements
- Ensure benefit administration complies with established policies, procedures, and regulatory requirements
- Build and maintain partnerships across business, operational, and vendor teams
- Participate in cross-functional meetings and contribute to implementation and operational initiatives
- Provide operational support, share knowledge, and foster a collaborative team environment
- Demonstrate accountability, ownership, and commitment to high-quality results
Requirements:
- 2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation
- Strong organizational, analytical, problem-solving, and critical-thinking skills
- Ability to manage multiple priorities and competing deadlines in a fast-paced environment
- Strong verbal and written communication skills
- Ability to collaborate effectively across cross-functional teams while working independently when needed
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams
- Experience working within Medicare Advantage, supplemental benefits, or a related healthcare environment
- Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs
- Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes
- Experience collaborating with or supporting vendor management and external partner relationships
- Bachelor's degree preferred or equivalent combination of education and relevant work experience
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
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