SaaS Implementation Specialist, SaaS Experience Required
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Job Description
SaaS implementation specialist onboarding dealerships to Tekion’s cloud automotive platform. Configuring workflows, training users, and managing implementations with up to 90% customer travel.
Responsibilities:
- Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments through remote and in-person delivery
- Provide instruction and guidance while configuring SaaS workflows, system integrations, and best practices
- Guide, mentor, and direct additional implementation specialists on projects
- Coordinate tasks and deliverables in agile or SaaS-focused project cycles
- Obtain milestone signoffs from dealership stakeholders and document approvals digitally
- Identify, communicate, and mitigate implementation risks using tools such as Jira or Salesforce
- Manage onboarding and training activities using digital runbooks
- Complete an intensive 8–10 week SaaS product certification and training program
- Manage organizational change and customer resistance
- Build relationships with dealership personnel and represent Tekion as a trusted partner
- Collect and synthesize training feedback for product and customer success teams
- Represent Tekion professionally in customer and stakeholder interactions
Requirements:
- 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption
- Bachelor's degree in business or related field is highly preferred
- Understanding of onboarding and adoption metrics, including activation rates and engagement KPIs, within a SaaS business model
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills
- Ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to translate customer suggestions or insights into technical deliverables
- 3+ years in Project Management or Project Lead role is preferred
- Ability to travel up to 90% by car and/or plane, including overnight stays
- SaaS implementation experience is required
- Must be authorized to work in the United States; visa sponsorship is not available
Benefits:
- Competitive compensation
- Generous stock options
- 100% employer-paid medical, dental and vision coverage
- Unlimited PTO
- Parental leave
- Free snacks and beverages
- Career growth and development opportunities
- Opportunity to work with advanced technologies
- Dynamic work environment with community and collaboration
- Open and transparent culture that encourages innovation and rewards performance
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