Implementation Manager
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Job Description
Implementation Manager scaling onboarding and deployment operations for Standard Metrics, an AI-driven financial data platform. Building the implementation team, processes, KPIs, and customer delivery systems.
Responsibilities:
- Own the Implementation function end to end, including strategy, process, tooling, staffing, and results for every customer deployment
- Build and lead the Implementation team through hiring, coaching, development, goal-setting, and performance standards
- Set, track, and report on KPIs including time-to-value, on-time delivery, customer satisfaction, and resource utilization
- Design scalable, repeatable implementation playbooks and use tooling to automate processes and drive efficiency
- Serve as lead point of contact and escalation owner for strategic and complex deployments
- Build trusted relationships with senior customer stakeholders
- Partner with Sales, Customer Success, and Data teams to scope deals, define hand-offs, and ensure seamless post-implementation transitions
- Own capacity planning and prioritization across concurrent deployments
- Bring customer feedback to Product to inform the roadmap
Requirements:
- 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
- 2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
- Demonstrated ownership of a function’s outcomes and metrics, not just individual projects
- Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
- Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
- Proven ability to influence cross-functionally across Customer Experience, Product, Engineering, and Data teams
- Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
- Comfortable with ambiguity and creating structure where little exists
- Passion for technology, startups, entrepreneurship, and/or venture capital
Benefits:
- Health and dental insurance: 100% coverage of medical/dental/vision insurance for employees and dependents in the USA; local health coverage matching internationally
- Flexible vacation with no firm rules; most employees take 3–4 weeks in addition to holidays
- 12 weeks of paid parental leave for all new parents in the USA; local parental leave standards matched internationally
- Complete transparency with full access to business metrics and company financial information
- Regular company offsites with the whole team flown to an exciting destination
- Remote-first work environment
- Inclusive environment and equal opportunity employment
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