Implementation Specialist – Onboarding & Training
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Job Description
Implementation Specialist configuring MarketMan, POS integrations, and restaurant inventory workflows. Training customers through onboarding and early platform adoption in the Philippines.
Responsibilities:
- Serve as the primary customer contact from kickoff through training completion and early live use
- Build and execute implementation and training plans with milestones, timelines, owners, and success criteria
- Manage a portfolio of concurrent customers at different implementation stages
- Configure MarketMan inventory, suppliers, recipes, locations, users, and permissions
- Set up POS and API integrations, specializing in Square and supporting Toast, EPOS Now, and other platforms
- Partner with Data Processing to process, validate, and upload customer inventory and item lists
- Identify and resolve implementation issues and escalate reproducible issues to Technical Support or R&D
- Maintain documentation of configuration decisions, integrations, and customer requirements
- Deliver 1:1, cohort-based, and webinar training on inventory counts, purchasing, invoice scanning, recipe costing, and reporting
- Tailor training to restaurant scenarios and customer data; verify competency and provide refresher training
- Guide customers toward self-serve learning resources and contribute to help content, videos, and in-app guidance
- Monitor onboarding and early usage, identify adoption gaps and churn risks, and surface expansion opportunities
- Coordinate with Sales, Support, Customer Success, Training, Data Processing, and Product
- Relay structured customer feedback to Product
- Keep Salesforce and project tracking records current and participate in cross-functional syncs
Requirements:
- 2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role
- Demonstrated comfort with integrations and data: imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies
- Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently
- Solid project management ability — running multiple accounts and deadlines simultaneously without losing momentum or detail
- Excellent written and verbal communication, plus strong problem-solving instincts
- Working knowledge of Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms
- Ability to work independently, take ownership, and operate with a customer-first mindset
- Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field — or equivalent practical experience
- Background in SaaS and/or restaurant technology
- Hands-on familiarity with Square POS, Toast, EPOS Now, or comparable platforms
- Restaurant or hospitality operations experience, including inventory management, food cost control, purchasing, or kitchen management
- Exposure to instructional design, LMS platforms, or training content creation
- Ability to write and speak Spanish
Benefits:
- Remote work arrangement
- Full-time employment
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