Implementation Consultant
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Job Description
Implementation Consultant integrating Verra Mobility’s parking technology into customer operations. Leading systems implementation, customer training, technical troubleshooting, and cross-functional project delivery.
Responsibilities:
- Lead integration of T2’s products into customer operations.
- Advise customers on product creation, design, specification, testing, and implementation.
- Serve as the primary customer contact for business functionality during implementation.
- Review customer workflows, decision processes, business objectives, parking operations, procedures, and technology infrastructure.
- Prepare and maintain business and functional specifications and develop project operational designs.
- Interpret customer business and technical requirements and recommend system configuration options.
- Advise customers and T2 staff on resolving technical and complicated implementation issues.
- Lead project planning and systems-integration implementation across cross-functional departments.
- Coordinate installations, moves, or changes involving T2 and customer groups.
- Oversee change control, identify and resolve system problems, and implement production corrections.
- Develop internal and external implementation and production documentation, process flows, and procedures.
- Provide software installation support and training for groups and individuals.
- Manage multiple system installations and projects simultaneously.
- Analyze external systems, databases, and data import/export capabilities for conversion specifications and interface plans.
- Participate in user-group conferences and trade shows, including breakout sessions and customer technical guidance.
- Participate in product documentation development, product testing, bug research, and product-enhancement input.
Requirements:
- A bachelor's degree in business, computer science / technology or related field; and three (3) to five (5) years related experience; or an equivalent combination of education and experience.
- Advanced experience and knowledge of a technical nature required.
- Advanced experience and knowledge in project management and organizational skills required.
- Experience in providing technical training experience preferred.
- Experience in software implementation preferred.
- Ability to travel at least 50% of the time.
- Detailed knowledge of T2’s software products, services, and processes required.
- Advanced knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
- Demonstrated ability to learn and implement new software systems.
- Knowledge of relational databases.
- Basic knowledge of Oracle SQL preferred.
- Basic knowledge of Crystal Reports preferred.
- Knowledge of parking industry preferred.
- Strong written and oral communication skills.
- Ability to work in a remote environment with little to no supervision.
- Ability to read, analyze, and interpret general business, professional, and technical documents.
- Ability to write presentations, reports, proposals, and correspondence.
- Ability to effectively present information and respond to questions from prospects, customers, management, and staff.
- Ability to solve practical problems and deal with a variety of variables.
- Ability to prioritize tasks and negotiate priority with end users.
- Ability to work under deadline pressure and extra hours if needed.
- Ability to work effectively independently.
- Must have a valid driver's license.
Benefits:
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Candidate personal data retention limited to two years following recruitment-process closure, with explicit consent
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