Client Partner
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Job Description
Client Partner at Stitch managing account growth and providing marketing technology advice. Transforming client business goals into successful strategies with a focus on Braze platform utilization.
Responsibilities:
- Be a trusted advisor to your accounts through strategic thinking and prescriptive recommendations related to marketing, marketing technology, and marketing processes. You’ll bring a strong point of view and organize your thoughts into a well-articulated plan.
- Take full ownership of renewals and expansions for your book of business, developing and driving strategic growth plans each quarter that identify new opportunities and untapped potential within your accounts.
- Translate client business goals into comprehensive, integrated roadmaps that bring together data, creative, strategy, and technology components.
- Lead the end-to-end process of pricing, scoping, and negotiating Statements of Work (SOWs) in close partnership with our Delivery team to align client needs with Stitch’s capabilities.
- Be the main point of contact and trusted advisor for client stakeholders at multiple levels, building deep, multi-threaded relationships across our client’s marketing, product, data, and technology teams.
- Take charge of regular client engagements, including meetings, quarterly business reviews, and onsite sessions — always with a clear agenda, defined outcomes, and actionable follow-ups.
- Monitor client environments to identify early signals of changing needs, risks, or strategic shifts, and act swiftly to address them.
- Work closely with Delivery Directors and other internal partners to ensure an aligned understanding of project health, resource allocation, margins, and forecasts.
- Keep Delivery members fully informed and aligned so your clients experience a coordinated and seamless partnership.
- Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively.
- Mentor Associate Client Partners by sharing best practices in commercial engagement, pipeline management, and stakeholder communication.
- Contribute to the continuous improvement of the Client Partner organization by helping to develop playbooks, sales frameworks, and effective sales motions.
- Share insights, successful patterns, and lessons learned across the team under guidance from the Executive Client Partners to boost overall team performance and impact.
Requirements:
- 6–10 years of experience managing client relationships and driving growth within martech consulting, digital strategy, or marketing technology environments.
- A track record of successfully managing sales quotas in B2B sales and a relentless desire and ability to generate pipeline and close deals
- Experience and confidence in leading meetings with all levels of marketing organizations.
- Demonstrated financial fluency, including pricing strategy, forecasting accuracy, and margin management.
- A growth mindset and willingness to go the extra mile for the team’s success, not just personal wins
- Strong understanding of martech (Braze experience preferred), with a commitment to continuous learning.
- An ability to move quickly, multitask, and adapt to our rapidly changing and growing market
- Background in planning, customizing, and delivering strategic technology demonstrations and execution plans
- A willingness to think outside the box and quickly develop new innovative solutions to solve our customers' needs
- Ability to travel up to 25%
- Bachelor's degree or equivalent experience
- Must be eligible to work in the United States without a visa sponsorship now or in the future
Benefits:
- Medical, dental, vision, and life insurance
- 401k with company match
- Flexible PTO policy
- Monthly tech stipend
- Paid parental leave
- In-person onboarding experience at our HQ in Indianapolis, Indiana
- Mental well-being support
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