Client Partner
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Job Description
Client Partner managing technology engagements with senior leaders at Servos, a ServiceNow Elite Partner specializing in Customer Workflows and Creator Workflows.
Responsibilities:
- Serve as a trusted advisor and primary client partner for key customers and industry segments
- Ensure seamless, high-quality delivery across all client engagements by addressing challenges proactively, managing risks, and upholding Servos’ standards for excellence and client satisfaction
- Lead and support project teams by fostering alignment, addressing staffing needs, maintaining positive team morale, and providing escalation support
- Identify and develop new opportunities within client accounts, assisting with proposals, SOW creation, and solution design
- Partner with the ServiceNow field and industry sales teams to help guide customers on defining projects and expanding the use of ServiceNow across the accounts
- Ensure financial and operational success for client engagements by monitoring project health, mentoring PMs on Servos methodologies
Requirements:
- 8+ years of leading technology engagements and managing cross-functional teams
- Skilled in building and maintaining trusted relationships with senior and C-level client stakeholders
- Experienced in overseeing full solution lifecycles, including planning, solution design, delivery oversight, operational support, and large-scale discovery or assessment engagements
- Proven in driving and closing large, complex deals, with strong account management, relationship management, and consultative sales experience
Benefits:
- A family first culture with unlimited PTO after the first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k plus a match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world
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