Client Services Manager
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Job Description
Client Services Manager at RevTrax managing enterprise client relationships and digital campaigns. Responsible for client satisfaction, retention, and delivering insights for marketing optimization.
Responsibilities:
- Responsible for overall satisfaction and retention of assigned clients.
- Become an expert on RevTrax offerings and systems, and overall industry.
- Clear understanding of client objectives including media and other incentive strategies.
- Manage client onboarding with appropriate internal / external stakeholders.
- Work with Client Partners on developing revenue growth plans.
- Consult with clients and develop, implement, and manage digital promotional campaigns; work with internal teams, as necessary, to support campaigns.
- Analyze campaigns, develop insights, and help clients interpret findings and understand opportunities for future campaigns.
- Resolve client issues and work with internal stakeholders to propose solutions.
- Document and update Account Guides.
- Present data, insights, and recommendations in customer business reviews.
- Meet with customers and potential customers virtually and in-person.
Requirements:
- Solid understanding of digital marketing, including email, paid search, display, rich media, mobile, and other digital media.
- Creative, analytical problem-solver who focuses on delivering client satisfaction.
- Desire and ability to learn new things quickly and understand our products and operational processes.
- Able to develop and deliver clear, insightful presentations.
- Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel.
- Strong written and verbal communication skills, grammar and punctuation.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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