Client Services Representative
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Job Description
Client Services Representative providing front line support for B2B payments at PayTrace by North. Troubleshooting technical issues and maintaining client relationships to enhance customer service experience.
Responsibilities:
- Troubleshoot, diagnose, and resolve technical hardware and software issues
- Research questions/issues using available information and resources
- Identify and escalate situations requiring urgent attention
- Log all help desk interactions via computerized ticketing system (Team Support)
- Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation
- Share information with other team members on how problems or issues were solved, and proactively work with team
- Perform PayTrace product training and product demonstrations to end users
- Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments
Requirements:
- High School Diploma or equivalent required
- College degree preferred
- A minimum of one (1) year customer service work experience
- Competently and confidently interacts with our merchants and sales partners
- Problem-solver mindset
- Polished written, verbal, and presentation communication skills
- Positive team player, group collaborator, and interpersonal communicator
- Proficient in Microsoft Office and/or Google Workspace
- High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware)
- Flexible and eager to learn and work on diverse tasks as needed
Benefits:
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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