Client Success Manager
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Job Description
Client Success Manager acting as the main contact for clients of a digital marketing agency. Ensuring clear communication, performance management, and growth opportunities within client relationships.
Responsibilities:
- Act as the main point of contact for assigned clients
- Ensure consistent communication, clear updates, and strong follow-through
- Maintain client confidence, especially during performance fluctuations
- Proactively identify and resolve issues
- Take initiative without waiting for direction
- Ensure smooth delivery and client satisfaction
- Build long-term, trust-based relationships
- Drive retention, referrals, and overall client experience
- Review campaign performance and translate insights into clear next steps
- Collaborate with internal teams to align expectations and execution
- Identify opportunities for additional services
- Support expansion conversations in a natural, value-driven way
Requirements:
- 2–4+ years of experience in Client Success, Account Management, or Digital Marketing
- Strong problem-solving skills and ability to work independently
- Comfortable with data, reporting, and performance metrics
- Excellent communication and client-facing skills
- Experience with CRMs, reporting tools, or marketing platforms
- Nice to Have
- Experience with GoHighLevel (GHL)
- Background in paid ads, lead generation, or social media marketing
- Experience in agency, coaching, or consulting environments
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