Client Success Partner
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Job Description
Serve as the primary point of contact for client relationships. Ensuring delivery and satisfaction in workforce solutions for a leading provider in workforce solutions.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
- Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
- Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
- Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
- Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
- Collaborate across teams to identify improvement opportunities and optimize delivery processes.
- Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
- Maintain accurate reporting and documentation of all client and workforce activity.
Requirements:
- Bachelor’s degree in Business, Human Resources, or related field preferred.
- 3–5 years of experience in client relationship management, customer success, or workforce delivery.
- Strong understanding of staffing operations and contingent workforce programs.
- Exceptional interpersonal, communication, and organizational skills.
- Proven ability to manage multiple priorities and client relationships simultaneously.
- Proficiency in CRM or ATS systems; experience with Workday preferred.
- Based in or able to travel to key client locations as needed.
Benefits:
- Professional development opportunities
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