Health Client Manager – Mid Market
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Job Description
Health Client Manager acting as primary contact for Health Benefits delivery and client satisfaction. Managing client relationships and providing expertise in operational challenges.
Responsibilities:
- Ongoing relationship with clients and maintain regular communication with key client stakeholders.
- Evaluating manage, and resolve complex operational and technical challenges.
- Understanding our technology solutions to better serve client needs.
- Organizing, plan, and lead both internal and external meetings effectively.
- Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout.
- Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor.
- Assist with escalations and provide client consultation.
- Serving as a Subject Matter Expert for service-specific and common client requirements.
- Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
- Executing the solution roadmap for the client.
- Developing domain and operational expertise within the client team.
- Managing and deliver client reporting, including addressing non-standard reporting needs.
Requirements:
- Possess Bachelor's or equivalent work experience
- Able to translate concepts to client requirements that drive technological and process solutions to meet client needs
- Possess project and client management experience
- Possess analytical, problem-solving, and organizational skills
- Possess Leadership and coaching skills
- Possess Excellent verbal, written, and interpersonal communication skills.
- Able to facilitate effective conversations with internal and external clients
- Possess Health Welfare/Annual enrollment experience.
Benefits:
- a variety of health coverage options
- wellbeing and support programs
- retirement
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- several voluntary benefit options
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