Client Support Associate
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Job Description
Client Support Associate providing support to veterinary practices at Nest Veterinary. Role involves troubleshooting, resource building, and client advocacy in a high-growth environment.
Responsibilities:
- Be the voice of Nest for our partner practices. You'll respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity; troubleshoot issues with billing, plan setup, client communications, and platform usage; and maintain accurate records in our support system.
- Help build the resources that scale us. You'll create and update self-serve content — help center articles, training videos, and internal documentation — that makes our support smarter and faster over time.
- Your observations from the front lines are valuable. You'll escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.
Requirements:
- 2-5 years in a SaaS customer support role
- Excellent verbal and written communication — clear, friendly, and confident
- Highly organized and responsive; comfortable managing multiple cases at once
- Familiar with support tools like Zendesk, Intercom, Loom, or Notion
- Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
- Startup experience or startup curiosity — you're looking to work in a fast-paced, challenging environment where you will grow your career.
Benefits:
- 5X growth trajectory — you'll grow with the company, not just alongside it
- Real visibility — associates at Nest are heard, not siloed
- Career development from day one — we invest in people who invest in the work
- Mission that matters — more pets getting the care they need because of what you do every day
- Teammates who show up — kind, motivated, and genuinely collaborative
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