Clinical Administrative Specialist
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Job Description
Clinical Administrative Specialist providing back office support for a mental health company via remote telehealth platforms. Verifying eligibility and managing client onboarding and records management.
Responsibilities:
- Verify client eligibility for mental health services, testing and psychiatric care.
- Manage the onboarding process for new client accounts from first referral contact through intake.
- Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies.
- Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing.
- Maintain meticulous and organized records of all billing activities.
- Demonstrate proficiency in Microsoft Excel for data management and analysis.
- Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information.
- Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed.
- Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members.
- Work independently and effectively under pressure to meet deadlines.
Requirements:
- Familiarity with account settlements and effective follow-up procedures.
- Strong Proficiency in Microsoft Excel.
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
- Ability to operate effectively as part of a team, stepping in when needed to support team members.
- Reliable high-speed internet connection and good phone reception are mandatory.
- Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients.
- Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7pm).
Benefits:
- Fully remote work environment offering flexibility and work-life balance.
- Opportunity to be part of a supportive and growing team dedicated to improving access to mental healthcare.
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