Clinical Applications Specialist, Ultrasound Radiology
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Job Description
Clinical Applications Specialist providing technical expertise during ultrasound sales process at Samsung HME America. Collaborating with sales teams to enhance customer engagement and product adoption.
Responsibilities:
- Responsible for providing clinical and technical expertise during the sales process for Ultrasound.
- Work closely with assigned Sales Representatives, Dealers, and Channel Sales Manager to support the growth and needs of the business.
- Customer Service, Sales & Marketing Support Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
- Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
- Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
- Provide clinical and technical support at trade shows and professional conferences.
- Collaborate with the product management and service teams to share field feedback and improve product performance.
- Support the sales and service teams with clinical expertise and customer engagement strategies.
- Monitor customer satisfaction post-installation and proactively address concerns.
- Ensure escalation situations are managed and resolved promptly and professionally.
- Assist with basic on-site troubleshooting to resolve service-related issues quickly.
- Perform other duties as assigned.
- Responsible for booking travel and filing expense reports in a timely manner.
- Responsible for completing customer demo and installation documentation in Salesforce.
- Maintain current knowledge in relevant clinical and technical fields.
- Represent the company professionally and maintain a positive attitude.
- Complete all required training courses and maintain all required certifications.
- Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
- Manage time effectively and make sound business decisions.
- Follow all company policies regarding travel, expenses, and equipment handling.
Requirements:
- RDMS certification required; must possess excellent knowledge of the technical and clinical aspects of diagnostic ultrasound.
- RVT required.
- RDCS certification desired.
- 6-10 years of clinical ultrasound experience in General Imaging, Vascular, OB/GYN, Point of Care, and Musculoskeletal is required.
- Experience with Elastography, Fusion, and CEUS a plus.
- Must be able to be compliant with hospital credentialing requirements.
- Skilled in 2D and Color Doppler across applications.
- Prior commercial experience as a Clinical Applications Specialist in the Radiology Market is preferred.
- Strong market knowledge and competitive mindset.
- Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
- Must be self-motivated, results-oriented and team-focused.
- Must possess strong verbal and written communication skills.
- Ability to thrive in a fast-paced, demanding environment.
Benefits:
- Medical (Blue Benefit Administrators): 5 PPO Plans ( with up to 95% employer contribution )
- Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )
- Vision (Blue Cross Blue Shield): 100% company paid
- Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
- 401k Retirement (Fidelity): 100% company match up to 5%
- Tax Deferred Health Care Savings Programs
- Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
- Generous paid time off, tuition reimbursement, and more!
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