Clinical Applications Specialist, Ultrasound
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Job Description
Clinical Applications Specialist delivering clinical and technical ultrasound expertise in women's health at Samsung HME America. Supports sales cycle and customer interactions across Western PA and NY regions.
Responsibilities:
- Customer Service, Sales & Marketing Support
- Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
- Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
- Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
- Provide clinical and technical support at trade shows and professional conferences.
- Collaborate with the product management and service teams to share field feedback and improve product performance.
- Support the sales and service teams with clinical expertise and customer engagement strategies.
- Monitor customer satisfaction post-installation and proactively address concerns.
- Ensure escalation situations are managed and resolved promptly and professionally.
- Assist with basic on-site troubleshooting to resolve service-related issues.
- Perform other duties as assigned.
- Responsible for booking travel and filing expense reports in a timely manner.
- Responsible for completing customer demo and installation documentation in Salesforce.
- Maintain current knowledge in relevant clinical and technical fields.
- Represent the company professionally and maintain a positive attitude.
- Complete all required training courses and maintain all required certifications.
Requirements:
- RDMS certification required; (OB/GYN and Fetal Echo); must possess excellent knowledge of the technical and clinical aspects of diagnostic ultrasound.
- 4-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
- Skilled in 2D, 3D and Color Doppler across applications.
- Must be able to be compliant with hospital credentialing requirements.
- Previous commercial experience as a Clinical Applications Specialist preferred.
- Strong market knowledge and competitive attitude.
- Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
- Must be self-motivated, results-oriented and team-focused.
- Must possess strong verbal and written communication skills.
- Ability to thrive in a fast-paced, demanding environment.
Benefits:
- Medical (Blue Benefit Administrators): 5 PPO Plans ( with up to 95% employer contribution )
- Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )
- Vision (Blue Cross Blue Shield): 100% company paid
- Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
- 401k Retirement (Fidelity): 100% company match up to 5%
- Tax Deferred Health Care Savings Programs
- Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
- Generous paid time off, tuition reimbursement, and more!
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