Clinical CRM Trainer
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Job Description
System Trainer delivering CRM and Call Center training for IVF clinics in Romania. Role involves training design, delivery, and collaboration with local clinic leaders.
Responsibilities:
- Deliver clear, structured training on Creatio (CRM) and Talk Desk (Call Center) functionalities.
- Design and deliver training sessions in person, remotely, and in hybrid formats adapted to diverse user groups.
- Develop training curricula, session plans and learning paths across pre-go-live, go-live and post-go-live phases.
- Create accessible training materials (guides, videos, job aids, e-learning modules) tailored to local workflows.
- Provide hands-on coaching during go-live periods and support clinic staff until systems are confidently adopted.
- Use digital collaboration tools (Miro, Mural, Whiteboard, Teams) to support interactive learning.
- Gather feedback, identify knowledge gaps, evaluate the effectiveness of training, and refine training programs accordingly.
- Collaborate closely with the digital implementation team and local clinic leaders to align training with the rollout plan.
Requirements:
- Native Romanian speaker with strong English proficiency.
- Great experience in CRM training.
- Experience in EMR and contact center systems is a big plus.
- Experienced trainer comfortable working with clinical teams, administrative staff, and mixed-experience audiences.
- Able to plan, structure, and deliver engaging training sessions, both in person and online.
- Skilled at creating training materials, guides, and step-by-step instructions.
- Understanding of clinic workflows, experience in reproductive medicine, outpatient or hospital settings is an advantage.
- Strong organizer able to manage multiple training sessions, timelines, and clinic schedules.
- Comfortable working independently with ownership of outcomes.
- Able & willing to travel up to 50% across Romania.
Benefits:
- A high-impact role at the intersection of data, healthcare, and digital product design
- The opportunity to co-shape Digital Suite products and data strategy across clinics
- Close collaboration with various IT and business roles in the healthcare domain
- A flexible and collaborative international environment that values quality, accountability, and continuous learning
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